Frequently Asked Questions.
Still have questions? We got answers

General.

What is Jettelly?
Jettelly is a publishing house dedicated to supporting Game Developers around the world. We specialize in producing comprehensive books and courses designed to enhance Game Development skills. Our offerings cover a wide range of topics: from Technical Art and Procedural Shapes to Shaders, Game Development, and Design Principles.
What types of products does Jettelly offer?
We offer specialized books and online courses for game developers, covering topics like Technical Art, Shaders, Procedural Shapes, Game Development, and Design Principles. Our products are crafted to provide practical knowledge and industry insights.
Who are the authors of the books and courses?
Our books and courses are created by professionals with extensive backgrounds in the game industry, ensuring that the content is both practical and insightful for developers.
Are the courses aimed at beginners or experts?
We offer books and courses for both beginners and experts. Some, like the Unity Shaders Bible, guide you from the basics to advanced levels, ensuring there's something for everyone.
Can I access the courses from any device?
Yes, our website is optimized for both desktop and mobile, so you can access all our courses from any device, anytime.
What are the terms and conditions for using the platform?
You can find more information about this topic in the following link: Terms of Service

Books/Courses.

What do the books include?
Our books are crafted to provide a deep understanding of each topic with step-by-step explanations, real-world examples, and practical exercises. Each book includes detailed chapters, illustrations, and code samples designed to help you build skills as you read. All of our books are downloadable in PDF format, making it easy to access them offline anytime. Many books also come with supplementary downloadable assets or files to support your learning, and some feature online updates or companion content for the latest industry practices.
Do the courses/books include updates?
Yes, our courses include updates to ensure the content stays current with the latest tools and practices. Our books, which are published chapter by chapter, are also updated regularly until they are considered complete. This approach allows you to benefit from the latest information and improvements as you progress through the material. Once a book is finalized, it remains available in its completed form
Can I download the books?
Our books are fully downloadable in PDF format, allowing you to access them offline anytime.
Do you offer certificates upon course completion?
No, we currently do not offer certificates upon course completion. Our focus is on providing high-quality content and practical skills that you can immediately apply to your projects and portfolio.
How long will I have access to the courses after purchase?
You'll have lifetime access to any course you purchase, as long as Jettelly Inc. exists. This allows you to revisit the content anytime and learn at your own pace, without any time restrictions.

Payments.

What payment methods do you accept?
We accept payments through PayPal and Stripe.
Can I get a refund if I'm not satisfied with my purchase?
Yes, we offer a 7-day refund policy for courses if you're not satisfied with your purchase. Unfortunately, refunds are not available for books, as they are downloadable. If you have any questions or concerns, please reach out to our support team, and we'll be happy to assist you.
Do you offer discounts for students or educational institutions?
Yes, we offer discounts for students and educational institutions. Simply provide proof of your student status or institution affiliation, and our support team will help you access our discounted rates.
Are there any promotions or special bundles available?
Yes, we offer a variety of promotions and special bundles! You can explore all current deals by visiting this link. We regularly update our offerings, so be sure to subscribe for the latest discounts and bundles on courses and books.
How can I use a discount code?
If you have a discount code, simply enter it at checkout. The discount will be applied to your total before completing your purchase.
Can I gift a course or a book to someone else?
We don't offer this functionality right now, but it will be available soon. If you'd like to gift a course or a book, please reach out to us at [email protected]

Support.

How can I contact support if I have an issue?
If you need assistance, feel free to email us at [email protected], and our support team will be happy to help.
Can I request a course or book that's not in the catalog?
Yes, you can! If there's a specific course or book you'd like to see, please email us at [email protected], and we’ll consider your suggestion for future content.

Security and Privacy.

Is my payment information secure?
Yes, all payment transactions are processed through our secure payment gateways (Stripe and PayPal). We do not store banking or credit card information, and we gather minimal information for tax and compliance purposes. For more details, check out our Privacy Policy
What do you do with my personal information?
We use your personal information to enhance your experience on our platform, such as managing your account, transactional emails, payments, and delivering course and book updates. For your security, we do not store your credit card information, and transactions are processed securely through trusted third-party payment providers. For more details, please review our Privacy Policy .
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